Ctl Lx-Lite VoiceSupport Manuale Utente

VoiceSupport LXLinux Based Voice Mail SystemSystem GuideDecember 2006

Hardware DescriptionRear Panel Connectors1-4 VoiceSupport LX System GuideChapter 1 IntroductionFigure 1-3: VoiceSupport LX Rear PanelRear Panel Conne

Dial Action TablesKey Actions3-66 VoiceSupport LX System GuideChapter 3 Customizing Voice MailMTRF Monitored TransferA monitored transfer is a type o

Dial Action TablesKey ActionsVoiceSupport LX System Guide 3-67Chapter 3 Customizing Voice MailAfter leaving the message, the caller can hang up or pr

Dial Action TablesKey Actions3-68 VoiceSupport LX System GuideChapter 3 Customizing Voice MailGOTO Go to a MailboxLets a caller press a programmed di

Dial Action TablesKey ActionsVoiceSupport LX System Guide 3-69Chapter 3 Customizing Voice MailLANG1 Go to Language 1LANG2 Go to Language 2Lets a call

Dial Action TablesKey Number3-70 VoiceSupport LX System GuideChapter 3 Customizing Voice MailKey Number The Key Number in a DAT identifies the target

Dial Action TablesExample of a Dial Action TableVoiceSupport LX System Guide 3-71Chapter 3 Customizing Voice MailExample of a Dial Action Table How y

Caller ID Automatic Transfer3-72 VoiceSupport LX System GuideChapter 3 Customizing Voice MailCaller ID Automatic TransferA Caller ID is a telephone n

Callout OptionsVoiceSupport LX System Guide 3-73Chapter 3 Customizing Voice MailCallout OptionsThe following types of Voice Mail callouts can be cust

Callout Options3-74 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Number of Non-Pager Callout Attempts - This value sets the number o

Callout OptionsVoiceSupport LX System Guide 3-75Chapter 3 Customizing Voice MailThe Optional tabbed page contains dialing options: Wait Between Netw

FeaturesSystem FeaturesVoiceSupport LX System Guide 1-5Chapter 1 IntroductionFeaturesThe VoiceSupport system has many features that enhance Voice Mai

System Options3-76 VoiceSupport LX System GuideChapter 3 Customizing Voice MailSystem OptionsSystem Options affect the general performance of the Voi

System OptionsVoiceSupport LX System Guide 3-77Chapter 3 Customizing Voice Mail Incoming Network Call Mode - If the AMIS Networking option has been

System Options3-78 VoiceSupport LX System GuideChapter 3 Customizing Voice MailThe General 2 tab contains the following System Options: Mailbox Logo

System OptionsVoiceSupport LX System Guide 3-79Chapter 3 Customizing Voice Mail3) Click the Dial Strings tab on the System Options screen: All Dial

System Options3-80 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail External RNA Hold Retrieval - The string of codes that the Voice Mai

System OptionsVoiceSupport LX System Guide 3-81Chapter 3 Customizing Voice Mail Off Hook Call Announce - A string of codes that the Voice Mail will

System Options3-82 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Call Announce Message Length - Sets the maximum length in seconds fo

Tenant OptionsVoiceSupport LX System Guide 3-83Chapter 3 Customizing Voice MailTenant OptionsUp to 4 tenants can share a Voice Mail system. You can c

Tenant Options3-84 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Delay in Dialing Pager Callback Number - The value for this paramete

Tenant OptionsVoiceSupport LX System Guide 3-85Chapter 3 Customizing Voice Mail Before Network Local Callout - Enter any digits that Voice Mail must

FeaturesSystem Messaging and Recording Options1-6 VoiceSupport LX System GuideChapter 1 IntroductionSystem Messaging and Recording Options Automatic

Port Options3-86 VoiceSupport LX System GuideChapter 3 Customizing Voice MailPort OptionsIf Message Notification is enabled for a Subscriber, Message

Port OptionsVoiceSupport LX System Guide 3-87Chapter 3 Customizing Voice Mail In Service - Make sure that this option is enabled so that the port is

Port Options3-88 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail

All ReportsVoiceSupport LX System Guide 4-1Chapter 4 Viewing and Printing ReportsChapter 4: Viewing and Printing ReportsVoice Mail provides a variety

Auto Attendant Port Report4-2 VoiceSupport LX System GuideChapter 4 Viewing and Printing Reports3) To review the report on screen, click View. The re

Auto Attendant Port ReportVoiceSupport LX System Guide 4-3Chapter 4 Viewing and Printing Reports

Auto Attendant Trunk Report4-4 VoiceSupport LX System GuideChapter 4 Viewing and Printing ReportsAuto Attendant Trunk ReportThe Auto Attendant Trunk

Answering Tables ReportVoiceSupport LX System Guide 4-5Chapter 4 Viewing and Printing ReportsAnswering Tables ReportThe Answering Tables report shows

Answering Tables Report4-6 VoiceSupport LX System GuideChapter 4 Viewing and Printing Reports5) Click on the Report Results hyperlink to view the rep

Caller I.D. Options ReportVoiceSupport LX System Guide 4-7Chapter 4 Viewing and Printing ReportsCaller I.D. Options ReportA Caller I.D. table lists a

FeaturesUser Features (cont’d)VoiceSupport LX System Guide 1-7Chapter 1 IntroductionUser Features (cont’d) Getting Recorded Help - Mailbox users can

Callout Options Report4-8 VoiceSupport LX System GuideChapter 4 Viewing and Printing ReportsCallout Options ReportTo view and print a Callout Options

Callout Log ReportVoiceSupport LX System Guide 4-9Chapter 4 Viewing and Printing ReportsCallout Log ReportThe Callout Log report will show informatio

Callout Log Report4-10 VoiceSupport LX System GuideChapter 4 Viewing and Printing Reports For each mailbox number with a callout, the report displays

Dial Action Tables ReportVoiceSupport LX System Guide 4-11Chapter 4 Viewing and Printing ReportsDial Action Tables ReportThis report shows all the pr

Distribution Lists Report4-12 VoiceSupport LX System GuideChapter 4 Viewing and Printing ReportsDistribution Lists ReportThe Distribution Lists repor

Distribution Lists ReportVoiceSupport LX System Guide 4-13Chapter 4 Viewing and Printing Reports5) Click on the Report Results hyperlink to view the

Mailbox Options Report4-14 VoiceSupport LX System GuideChapter 4 Viewing and Printing ReportsMailbox Options Report The Mailbox Options report shows

Mailbox Directory ReportVoiceSupport LX System Guide 4-15Chapter 4 Viewing and Printing ReportsMailbox Directory Report The Mailbox Directory report

Mailbox Numeric List Report4-16 VoiceSupport LX System GuideChapter 4 Viewing and Printing ReportsMailbox Numeric List Report The Mailbox Numeric Lis

Mailbox Access Count ReportVoiceSupport LX System Guide 4-17Chapter 4 Viewing and Printing ReportsMailbox Access Count ReportThe Mailbox Access Count

Related Documentation1-8 VoiceSupport LX System GuideChapter 1 IntroductionRelated Documentation VoiceSupport Lx User’s Guide VoiceSupport Lx Tex

Mailbox Access Count Report4-18 VoiceSupport LX System GuideChapter 4 Viewing and Printing Reports5) Click on the Report Results hyperlink to view th

Mailbox Call Flags ReportVoiceSupport LX System Guide 4-19Chapter 4 Viewing and Printing ReportsMailbox Call Flags Report The Mailbox Call Flags repo

Mailbox Call Flags Report4-20 VoiceSupport LX System GuideChapter 4 Viewing and Printing ReportsThe report displays the following fields: Greeting -

Message Usage ReportVoiceSupport LX System Guide 4-21Chapter 4 Viewing and Printing ReportsMessage Usage ReportThe Message Usage report shows the amo

Message Usage Report4-22 VoiceSupport LX System GuideChapter 4 Viewing and Printing ReportsThe report shows the following fields for each mailbox num

Port Options ReportVoiceSupport LX System Guide 4-23Chapter 4 Viewing and Printing ReportsPort Options Report The Port Option report shows the curren

Port Usage Report4-24 VoiceSupport LX System GuideChapter 4 Viewing and Printing ReportsPort Usage Report Port Usage report shows how the Voice Mail

System Options ReportVoiceSupport LX System Guide 4-25Chapter 4 Viewing and Printing ReportsSystem Options ReportThe System Option report shows the c

System Options Report4-26 VoiceSupport LX System GuideChapter 4 Viewing and Printing Reports4) Click on the Report Results hyperlink to view the repo

Recording MessagesVoiceSupport LX System Guide 5-1Chapter 5 System AdministrationChapter 5: System Administration This chapter provides information f

Installing the HardwareVoiceSupport LX System Guide 2-1Chapter 2 Installation and SetupChapter 2: Installation and SetupInstalling the HardwareTools

Recording MessagesRecording Names for Subscriber Mailboxes5-2 VoiceSupport LX System GuideChapter 5 System AdministrationRecording Names for Subscrib

Recording MessagesRecording Music On HoldVoiceSupport LX System Guide 5-3Chapter 5 System AdministrationRecording Music On Hold You can record music

Recording MessagesRecording Interactive Prompts5-4 VoiceSupport LX System GuideChapter 5 System AdministrationRecording Interactive PromptsYou can re

Recording MessagesCustomizing Voice PromptsVoiceSupport LX System Guide 5-5Chapter 5 System AdministrationCustomizing Voice PromptsYou can customize

Recording MessagesRecording a Directory Dialing Message5-6 VoiceSupport LX System GuideChapter 5 System AdministrationRecording a Directory Dialing M

Recording MessagesRecording a Broadcast MessageVoiceSupport LX System Guide 5-7Chapter 5 System AdministrationRecording a Broadcast MessageYou can re

Overriding Answering Schedules5-8 VoiceSupport LX System GuideChapter 5 System AdministrationOverriding Answering Schedules You can re-route incoming

Setting the Time and DateVoiceSupport LX System Guide 5-9Chapter 5 System AdministrationSetting the Time and DateYou can set the time and date on the

System Version5-10 VoiceSupport LX System GuideChapter 5 System AdministrationSystem VersionYou can request that the Voice Mail play its software rev

Erasing All MessagesVoiceSupport LX System Guide 5-11Chapter 5 System AdministrationErasing All MessagesAs the System Administrator, you can use the

Connecting the VoiceSupport Unit to the Telephone SystemThe Port Card2-2 VoiceSupport LX System GuideChapter 2 Installation and SetupConnecting the V

Deleting a Security Code5-12 VoiceSupport LX System GuideChapter 5 System Administration

VoiceSupport LX System Guide 6-1Chapter 6 MaintenanceChapter 6: MaintenanceThis chapter provides information for performing maintenance and troublesh

Message Status6-2 VoiceSupport LX System GuideChapter 6 MaintenanceMessage StatusThe Message Status feature displays a list showing the current statu

Port ActivityVoiceSupport LX System Guide 6-3Chapter 6 MaintenancePort ActivityUse the Port Activity feature to list information about the traffic on

System Setup Options6-4 VoiceSupport LX System GuideChapter 6 MaintenanceSystem Setup OptionsSetup options are contained in a file that can be viewed

Viewing Debug FilesVoiceSupport LX System Guide 6-5Chapter 6 MaintenanceViewing Debug FilesDebug Files After system startup, a diagnostic routine is

Viewing Debug Files6-6 VoiceSupport LX System GuideChapter 6 MaintenanceImap4/Pop3 Debug FilesIf your Voice Mail system has been integrated with an S

Viewing System ActivityVoiceSupport LX System Guide 6-7Chapter 6 MaintenanceViewing System ActivityReal Trace Selecting Real Trace from the View menu

Networking Tool6-8 VoiceSupport LX System GuideChapter 6 MaintenanceNetworking ToolA tool is available that will allow an experienced IP technician t

ServicesVoiceSupport LX System Guide 6-9Chapter 6 MaintenanceServicesSystem services can be stopped and started from a Control Panel located on the m

Setting Up the Voice Mail ServerAccessing the User Interface DirectlyVoiceSupport LX System Guide 2-3Chapter 2 Installation and SetupSetting Up the V

Services6-10 VoiceSupport LX System GuideChapter 6 MaintenanceTTS Service To access the control panel for the Text-To-Speech service, select TTS Serv

Resetting to Factory DefaultsVoiceSupport LX System Guide 6-11Chapter 6 MaintenanceResetting to Factory DefaultsThis option erases all recordings, an

Resetting to Factory Defaults6-12 VoiceSupport LX System GuideChapter 6 MaintenanceTo restore the most recent configuration:1) The basic feature file

Backing Up the Voice Mail DatabaseVoiceSupport LX System Guide 6-13Chapter 6 MaintenanceBacking Up the Voice Mail DatabaseWhen you perform a Local Ba

Restoring the Voice Mail Database6-14 VoiceSupport LX System GuideChapter 6 Maintenance3) Type in a file name for the backup files in the Reference/C

Archiving the Voice Mail DatabaseVoiceSupport LX System Guide 6-15Chapter 6 MaintenanceArchiving the Voice Mail DatabaseOnly one copy of the system f

Archiving the Voice Mail Database6-16 VoiceSupport LX System GuideChapter 6 MaintenanceTo copy a system file in the backup database to the archive:1)

Archiving the Voice Mail DatabaseVoiceSupport LX System Guide 6-17Chapter 6 MaintenanceTo copy a system file from the archive to the backup database:

Archiving the Voice Mail Database6-18 VoiceSupport LX System GuideChapter 6 MaintenanceTo download an archived system file to an external source:1) S

Archiving the Voice Mail DatabaseVoiceSupport LX System Guide 6-19Chapter 6 MaintenanceTo upload a system file from an external source to the archive

Setting Up the Voice Mail ServerLogging On to the Voice Mail2-4 VoiceSupport LX System GuideChapter 2 Installation and Setup2) Use the following defa

Archiving the Voice Mail Database6-20 VoiceSupport LX System GuideChapter 6 MaintenanceTo delete a system file from the archive:1) Select Local Archi

Scheduling Automatic Database BackupVoiceSupport LX System Guide 6-21Chapter 6 MaintenanceScheduling Automatic Database BackupIf a shared drive is av

Scheduling Automatic Database Backup6-22 VoiceSupport LX System GuideChapter 6 Maintenance5) Click the Auth tab. 6) Enter the user name, domain name

Scheduling Automatic Database BackupVoiceSupport LX System Guide 6-23Chapter 6 MaintenanceTo schedule an automatic backup to the network:Select Netwo

Scheduling Automatic Database Backup6-24 VoiceSupport LX System GuideChapter 6 Maintenance4) Click on the Sched tab. The following screen is displaye

Scheduling Automatic Database BackupVoiceSupport LX System Guide 6-25Chapter 6 MaintenanceTo restore the backed up data:1) Select Network Restore fro

Using the Recovery CD6-26 VoiceSupport LX System GuideChapter 6 MaintenanceUsing the Recovery CDIntroduction In the event of a major problem, such as

Using the Recovery CDVoiceSupport LX System Guide 6-27Chapter 6 Maintenance11) If you entered n in step 10 above, the following prompt is displayed:C

Creating a Rescue Backup CD6-28 VoiceSupport LX System GuideChapter 6 MaintenanceCreating a Rescue Backup CDThis feature allows you to build an image

Creating a Rescue Backup CDVoiceSupport LX System Guide 6-29Chapter 6 Maintenance5) Click on the Expert tab: 6) Choose CD as the media. (If the CD wr

Setting Up the Voice Mail ServerSetting the Install OptionsVoiceSupport LX System Guide 2-5Chapter 2 Installation and SetupSetting the Install Option

Updating System Software6-30 VoiceSupport LX System GuideChapter 6 MaintenanceUpdating System SoftwareA utility is available for updating system file

Updating System SoftwareVoiceSupport LX System Guide 6-31Chapter 6 Maintenance1) To import a new file from a CD or other external source, click the I

Feature Files6-32 VoiceSupport LX System GuideChapter 6 MaintenanceFeature FilesEvery Voice Mail system contains some basic feature files. In additio

Feature FilesVoiceSupport LX System Guide 6-33Chapter 6 MaintenanceTo add a Feature File to the list:1) Click the Add Feature File button. An Upload

Feature Files6-34 VoiceSupport LX System GuideChapter 6 MaintenanceTo view, download, or delete a Feature File:1) Click on the icon in the Type colum

index 1AAC Powerconnecting 2-1Announcement Mailboxrecording message 5-1Answering Schedule Tablecustomizing 3-5default settings 3-4overriding 5-8viewin

index 2FFeature Filesadding 6-33backing up 6-13viewing 6-32IInstruction Menudefault 3-60recording 3-62using none 3-62Interactive Mailboxdescription 3-

index 3VVoice Mail Databasebacking up 6-13restoring 6-14Voice Mail Test 2-16WWeb Based User Interfaceaccessing 2-3, 3-1logging on 2-3Welcome Messagede

4 index

Nothing contained in this manual shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any of t

Setting Up the Voice Mail ServerEstablishing a Numbering Plan for the Phone Extensions2-6 VoiceSupport LX System GuideChapter 2 Installation and Setu

Setting Up the Voice Mail ServerIn-band Integration for a Generic Phone SystemVoiceSupport LX System Guide 2-7Chapter 2 Installation and SetupIn-band

Setting Up the Voice Mail ServerSetting the Dialing Rules2-8 VoiceSupport LX System GuideChapter 2 Installation and SetupSetting the Dialing RulesYou

Setting Up the Voice Mail ServerSetting the Dialing RulesVoiceSupport LX System Guide 2-9Chapter 2 Installation and SetupTo display a list of all dia

Setting Up the Voice Mail ServerAssigning Access Digits2-10 VoiceSupport LX System GuideChapter 2 Installation and SetupAssigning Access DigitsYou ma

Setting Up the Voice Mail ServerDefault Language TypesVoiceSupport LX System Guide 2-11Chapter 2 Installation and SetupDefault Language TypesFive lan

Serial Communications Ports2-12 VoiceSupport LX System GuideChapter 2 Installation and SetupSerial Communications PortsYou can use the Comm Port Opti

Serial Communications PortsVoiceSupport LX System Guide 2-13Chapter 2 Installation and Setup Parity - A parity check is the Voice Mail process for d

SMDI2-14 VoiceSupport LX System GuideChapter 2 Installation and SetupSMDIThe Simplified Desk Message Interface (SMDI) option is a serial interface be

SMDIVoiceSupport LX System Guide 2-15Chapter 2 Installation and SetupAging - This value determines the maximum length of time (in seconds) that the s

Table of ContentsVoiceSupport LX System Guide iTable of Contents1 IntroductionTypical Configuration ...

Testing the Voice Mail Service2-16 VoiceSupport LX System GuideChapter 2 Installation and SetupTesting the Voice Mail ServiceOnce the Voice Mail has

Accessing the User Interface RemotelyConnecting VoiceSupport to a NetworkVoiceSupport LX System Guide 2-17Chapter 2 Installation and SetupAccessing t

Accessing the User Interface RemotelyAccessing the User Interface2-18 VoiceSupport LX System GuideChapter 2 Installation and SetupTo change the IP ad

Minimum Voice Mail ConfigurationAccessing the User InterfaceVoiceSupport LX System Guide 2-19Chapter 2 Installation and SetupMinimum Voice Mail Confi

Minimum Voice Mail ConfigurationAccessing the User Interface2-20 VoiceSupport LX System GuideChapter 2 Installation and Setup

Web Based User InterfaceVoiceSupport LX System Guide 3-1Chapter 3 Customizing Voice MailChapter 3: Customizing Voice MailOnce the Voice Mail system

Web Based User Interface3-2 VoiceSupport LX System GuideChapter 3 Customizing Voice MailClick the Administrator button and you will be prompted to en

Answering TablesFilling Out an Answering Table WorksheetVoiceSupport LX System Guide 3-3Chapter 3 Customizing Voice MailAnswering TablesAn Answering

Answering TablesCreating/Customizing Call Routing Mailboxes3-4 VoiceSupport LX System GuideChapter 3 Customizing Voice MailTo display a list of defau

Answering TablesCreating and Customizing Answering TablesVoiceSupport LX System Guide 3-5Chapter 3 Customizing Voice MailCreating and Customizing Ans

Table of Contentsii VoiceSupport LX System Guide3 Customizing Voice MailWeb Based User Interface...

Answering TablesCreating and Customizing Answering Tables3-6 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail2) To edit a default table,

MailboxesCreating and Customizing Answering TablesVoiceSupport LX System Guide 3-7Chapter 3 Customizing Voice MailMailboxesVoice Mail uses a variety

MailboxesDefault Numbering Plan3-8 VoiceSupport LX System GuideChapter 3 Customizing Voice MailDefault Numbering PlanDefault quantities of certain ty

MailboxesCreating and Accessing MailboxesVoiceSupport LX System Guide 3-9Chapter 3 Customizing Voice MailCreating and Accessing MailboxesYou can crea

MailboxesCreating and Accessing Mailboxes3-10 VoiceSupport LX System GuideChapter 3 Customizing Voice MailTo edit an existing mailbox:1) Select Mailb

MailboxesCreating and Accessing MailboxesVoiceSupport LX System Guide 3-11Chapter 3 Customizing Voice MailTo specify the same parameters for multiple

MailboxesAnnouncement Mailbox3-12 VoiceSupport LX System GuideChapter 3 Customizing Voice MailAnnouncement MailboxAn Announcement Mailbox is an infor

MailboxesACD Announcement MailboxVoiceSupport LX System Guide 3-13Chapter 3 Customizing Voice Mail Tenant - Enter the Tenant number associated with

MailboxesCall Routing Mailbox3-14 VoiceSupport LX System GuideChapter 3 Customizing Voice MailCall Routing MailboxThe Call Routing Mailbox is the cor

MailboxesCall Routing MailboxVoiceSupport LX System Guide 3-15Chapter 3 Customizing Voice Mail2) Select or type in the desired settings for each of t

Table of ContentsVoiceSupport LX System Guide iii4 Viewing and Printing ReportsAll Reports ...

MailboxesDirectory Dialing Mailbox3-16 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail4) Enter the desired settings in each data field f

MailboxesDistribution MailboxVoiceSupport LX System Guide 3-17Chapter 3 Customizing Voice MailDistribution MailboxDistribution Mailboxes allow users

MailboxesDistribution Mailbox3-18 VoiceSupport LX System GuideChapter 3 Customizing Voice MailTo add or remove mailboxes from a Distribution List:1)

MailboxesFuture Delivery MailboxVoiceSupport LX System Guide 3-19Chapter 3 Customizing Voice MailFuture Delivery MailboxA Future Delivery Mailbox let

MailboxesGuest Mailbox3-20 VoiceSupport LX System GuideChapter 3 Customizing Voice MailGuest MailboxA Guest Mailbox is a mailbox you can reserve for

MailboxesGuest MailboxVoiceSupport LX System Guide 3-21Chapter 3 Customizing Voice Mail Extension - Enter a unique extension number, up to 7 digits.

MailboxesGuest Mailbox3-22 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail3) Click the Message Notification tab on the Mailbox Options w

MailboxesGuest MailboxVoiceSupport LX System Guide 3-23Chapter 3 Customizing Voice MailSetting Up Message Notification4a) Click the Message Notificat

MailboxesGuest Mailbox3-24 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail5) Click the Messaging tab on the Mailbox Options window: 6) E

MailboxesGuest MailboxVoiceSupport LX System Guide 3-25Chapter 3 Customizing Voice Mail Auto Forwarding - This option sets up the Auto Forwarding fe

Table of Contentsiv VoiceSupport LX System Guide6 MaintenanceMessage Status ...

MailboxesGuest Mailbox3-26 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail7) Click the Lamp/Logon/Transfer tab on the Mailbox Options wi

MailboxesGuest MailboxVoiceSupport LX System Guide 3-27Chapter 3 Customizing Voice Mail Use Remote Logon as Direct - If this option is enabled, a us

MailboxesInteractive Mailbox3-28 VoiceSupport LX System GuideChapter 3 Customizing Voice MailInteractive MailboxInteractive Mailboxes are used mostly

MailboxesInteractive MailboxVoiceSupport LX System Guide 3-29Chapter 3 Customizing Voice Mail Department - You can identify the department associate

MailboxesInteractive Mailbox3-30 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail5) Click the Interactive tab on the Mailbox Options wind

MailboxesMessage Center MailboxVoiceSupport LX System Guide 3-31Chapter 3 Customizing Voice MailMessage Center MailboxA Message Center Mailbox is int

MailboxesMessage Center Mailbox3-32 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Department - You can identify the department associ

MailboxesMessage Center MailboxVoiceSupport LX System Guide 3-33Chapter 3 Customizing Voice Mail Number of Messages - Enter the number of messages (

MailboxesMessage Center Mailbox3-34 VoiceSupport LX System GuideChapter 3 Customizing Voice MailSetting Up Message Notification4a) Click the Message

MailboxesMessage Center MailboxVoiceSupport LX System Guide 3-35Chapter 3 Customizing Voice Mail5) Click the Messaging tab on the Mailbox Options win

Typical ConfigurationVoiceSupport LX System Guide 1-1Chapter 1 IntroductionChapter 1: IntroductionThe VoiceSupport LX provides Voice Mail services wi

MailboxesMessage Center Mailbox3-36 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Auto Forwarding - The Auto Forwarding feature allow

MailboxesMessage Center MailboxVoiceSupport LX System Guide 3-37Chapter 3 Customizing Voice Mail7) Click the Lamp/Logon/Transfer tab on the Mailbox O

MailboxesMessage Center Mailbox3-38 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Use Remote Logon as Direct - If this option is enab

MailboxesSubscriber MailboxVoiceSupport LX System Guide 3-39Chapter 3 Customizing Voice MailSubscriber MailboxA Subscriber Mailbox is assigned to an

MailboxesSubscriber Mailbox3-40 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Extension - Enter a unique extension number, up to 7 di

MailboxesSubscriber MailboxVoiceSupport LX System Guide 3-41Chapter 3 Customizing Voice Mail Tenant - Enter the Tenant number associated with the Su

MailboxesSubscriber Mailbox3-42 VoiceSupport LX System GuideChapter 3 Customizing Voice MailSetting Up Message Notification4a) Click the Message Noti

MailboxesSubscriber MailboxVoiceSupport LX System Guide 3-43Chapter 3 Customizing Voice Mail5) Click the Messaging tab on the Mailbox Options window:

MailboxesSubscriber Mailbox3-44 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Auto Erase/Save - This option determines whether the Vo

MailboxesSubscriber MailboxVoiceSupport LX System Guide 3-45Chapter 3 Customizing Voice Mail7) Click the Lamp/Logon/Transfer tab on the Mailbox Optio

Sequence for Incoming Calls1-2 VoiceSupport LX System GuideChapter 1 IntroductionSequence for Incoming Calls1) An incoming call gets routed to ext 30

MailboxesSubscriber Mailbox3-46 VoiceSupport LX System GuideChapter 3 Customizing Voice MailThe Transfer-only Mailbox option is commonly used for tra

MailboxesSubscriber MailboxVoiceSupport LX System Guide 3-47Chapter 3 Customizing Voice Mail9) Click the Subscriber tab on the Mailbox Options window

MailboxesSubscriber Mailbox3-48 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Park/Paging String - This string is used for implementi

MailboxesSubscriber MailboxVoiceSupport LX System Guide 3-49Chapter 3 Customizing Voice Mail Call Waiting String - This string lets an Automated Att

MailboxesSubscriber Mailbox3-50 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail Call Announcing - This option lets the Voice Mail annou

MailboxesSubscriber MailboxVoiceSupport LX System Guide 3-51Chapter 3 Customizing Voice Mail System Administrator - This option allows the Subscribe

MailboxesSubscriber Mailbox3-52 VoiceSupport LX System GuideChapter 3 Customizing Voice MailIf the VoiceSupport unit is configured for SMTP Email int

MailboxesSubscriber MailboxVoiceSupport LX System Guide 3-53Chapter 3 Customizing Voice Mail Smtp SSL - Secure Socket Layer. If this feature is enab

MailboxesSubscriber Mailbox3-54 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail13) Enter the desired settings in each data field for the

MailboxesTrunk MailboxVoiceSupport LX System Guide 3-55Chapter 3 Customizing Voice MailTrunk MailboxA Trunk Mailbox is a mailbox assigned to any trun

Hardware DescriptionFront Panel Controls and IndicatorsVoiceSupport LX System Guide 1-3Chapter 1 IntroductionHardware DescriptionThe VoiceSupport LX

MailboxesNetwork Mailbox3-56 VoiceSupport LX System GuideChapter 3 Customizing Voice MailNetwork MailboxIf the AMIS Networking feature is installed o

MailboxesNetwork MailboxVoiceSupport LX System Guide 3-57Chapter 3 Customizing Voice Mail Next Call Routing Mailbox - Enter a Call Routing Mailbox n

MailboxesNetwork Mailbox3-58 VoiceSupport LX System GuideChapter 3 Customizing Voice Mail3) Click the Network tab on the Mailbox Options window: 4) S

MailboxesNetwork MailboxVoiceSupport LX System Guide 3-59Chapter 3 Customizing Voice Mail Wait between Deliveries - Use this field to specify how of

Welcome Message and Instruction MenuUsing the Default Welcome Message3-60 VoiceSupport LX System GuideChapter 3 Customizing Voice MailWelcome Message

Welcome Message and Instruction MenuRecording a Welcome MessageVoiceSupport LX System Guide 3-61Chapter 3 Customizing Voice MailRecording a Welcome M

Welcome Message and Instruction MenuRecording an Instruction Menu3-62 VoiceSupport LX System GuideChapter 3 Customizing Voice MailRecording an Instru

Dial Action TablesKey Actions and Key NumbersVoiceSupport LX System Guide 3-63Chapter 3 Customizing Voice MailDial Action Tables A Dial Action Table

Dial Action TablesKey Actions and Key Numbers3-64 VoiceSupport LX System GuideChapter 3 Customizing Voice MailTo customize a Dial Action Table:1) Sel

Dial Action TablesKey ActionsVoiceSupport LX System Guide 3-65Chapter 3 Customizing Voice MailKey Actions UND Undefined RoutingDoes not assign an act